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Frequently Asked Questions
Frequently Asked Questions
General
Are the prices the same as in store?
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What payment methods are accepted?
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Is the app available on both iOS and Android?
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Delivery
How long does delivery take?
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What are the delivery fees?
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Do you deliver outside of Cairo or internationally?
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Order
Can I track my order?
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Can I see or try the order before accepting it?
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Can I cancel or change my order after placing it?
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Policies
Is the Return/Exchange policy the same as in store?
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Can I pick up or return my item at the store?
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Support
How can I contact customer support if I have a problem?
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Loyalty & Discounts
Are there any discounts or loyalty points?
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Do my points expire?
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Brands
Are the brands available on the app the same as in store?
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Are the brands available in store also available on the website?
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