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🚚Free shipping on orders over 500 EGP •
✨New arrivals every week •
🎯Sign up for exclusive offers

Returns & Refunds

Easy returns and fast refunds - Your satisfaction is our priority

Return Policy

We want you to love your purchase. If you're not completely satisfied, we're here to help.

14-Day Return Window

You have 14 days from the date of delivery to return your item for a full refund or exchange.

Items Eligible for Return

  • Items must be in new, unworn, and unwashed condition
  • Original tags and packaging must be attached
  • Items must not be damaged or altered
  • Proof of purchase (receipt or order confirmation) required

Non-Returnable Items

  • Intimate apparel and swimwear (for hygiene reasons)
  • Items marked as final sale or clearance
  • Gift cards and promotional items
  • Items without original tags or damaged by the customer

How to Return Your Item

Follow these simple steps to process your return

1

Log Into Your Account

Sign in to your account and navigate to 'My Orders' to view your purchase history.

2

Select the Item to Return

Choose the order containing the item you wish to return and click 'Return Item'.

3

Choose Return Reason

Select the reason for your return and specify whether you want a refund or exchange.

4

Print Return Label

Download and print the prepaid return shipping label provided.

5

Ship Your Return

Pack the item securely with all tags attached, affix the label, and drop it off at any authorized shipping location.

Refund Process

Understand how and when you'll receive your refund

Processing Time

Once we receive your return, we will inspect the item and process your refund within 5-7 business days. You will receive an email confirmation when your refund has been processed.

Please Note: It may take an additional 3-5 business days for the refund to appear in your account, depending on your bank or payment provider.

Refund Methods

Original Payment Method

Refunds will be credited back to your original payment method

Store Credit

Get instant store credit that can be used immediately on future purchases

Exchange

Exchange for a different size, color, or product of equal or lesser value

Exchanges

Need a different size or color? We make exchanges easy

Size & Color Exchanges

If you need a different size or color, we offer free exchanges:

  • Same product, different size or color - completely free
  • Expedited processing for exchange requests
  • New item ships as soon as we receive your return

Defective or Damaged Items

If you receive a defective or damaged item, we will replace it immediately at no cost to you. Please contact our customer service team within 7 days of receiving your order.

Important: Please take photos of the defective item and include them when contacting us to expedite the process.